Privacy Policy
Notice of the processing of personal data (customers/users)
The purpose of this Notice is for the Controller to ensure the realization and protection of the privacy rights of persons who use the services offered on our Most application ("customers/users"), as well as to inform them about their rights in connection with the processing of personal data.
1. Data handler
Most Application LTD Belgrade, 16V Mihajla Pupina Blvd, New Belgrade, Reg.no. 21844586, TIN 113317849
2. Personal data we process
The operator processes your personal data, namely: name and surname, e-mail address, password, photo, phone number, geolocation – the location where the services will be provided (city, street, house number, floor, apartment number), services that are the subject of the contract.
3. Purpose of intended data processing and legal basis for data processing
Data is processed for the purpose of concluding and executing service contracts and mediation contracts and possibly for sending advertising messages with the informed consent of the person.
The legal basis of the processing is:
- Processing is necessary for the execution of the contract concluded with the person to whom the data refer or for undertaking actions, at the request of the person to whom the data refer, before concluding the contract. Providing personal data is a contractual obligation and a necessary condition for concluding a contract. The data in question is a necessary condition for concluding a contract on the provision of services; The contract for the provision of services is concluded between the service provider and you, and the operator has the role of an intermediary in your relationship;
- Informed consent of the person.
4. Transfer of personal data to another country
Your personal data are not transferred to another country, outside the Republic of Serbia.
5. Users and data processors
We share your personal data with our associates, service providers, for the purpose of concluding a contract and performing the contracted service.
We do not share your personal information with third parties, with the exception of those mentioned above, unless we are legally required to do so (for example, pursuant to a judicial investigation, court order or legal process).
6. Data retention period and criteria for its determination
Data is stored for a maximum of 3 years from the day the account is deleted from the application.
7. Rights of persons whose personal data is processed
The person has the right to access, the right to correction, addition, deletion, limitation and portability of data, as well as the right to object and automated individual decision-making.
The person has the right to revoke the consent at any time, whereby the revocation of the consent does not affect the admissibility of the processing before the revocation.
In case of revocation of consent, the Controller will not process the data of the Person to whom the revocation refers, unless the Controller has legal authorization for processing.
Persons submit the aforementioned requests by e-mail to the e-mail address: gdpr@mostapp.rs
The operator will respond to each request as soon as possible, and in any case no later than within 30 days of receiving the request in accordance with Article 21 of the Law and Article 12 of the GDPR.
A person can file a complaint regarding the processing of their personal data before the Commissioner for Information of Public Importance and Protection of Personal Data.
8. Rights of persons whose personal data is processed
Technical measures:
The database located in the computer system is secured by a password system for authorization and identification of program and data users. Paper data carriers, which are used to enter data into the computerized database, and all other carriers are locked outside of working hours. All rooms are locked. The processor undertakes all other measures in accordance with the Personal Data Protection Acts that are necessary and necessary in the specific situation.
Organizational measures:
A general act regulating the field of personal data protection was adopted and a person for the protection of personal data was appointed.
Personnel measures:
An employee who is authorized to process personal data, i.e. has access to personal data, is obliged to maintain the confidentiality of the data, which is defined by the Employment Contract and the Additional Work Contract.
9. Customer relations
By processing your personal data, we are able to get in touch with you, answer your questions, and improve our work. If necessary, we will contact you by e-mail or phone.
10. Bulletin - Newsletter list
In order to receive news from the Handler, you need to sign up for our newsletter and expressly agree to receive it. Respecting your privacy, we have enabled you to unsubscribe from the bulletin - newsletter list at any time.
11. Logging out/switching off
When requested to enter your personal data, you also have the option to "switch off" the use of this information for certain purposes.
12. Log files
In accordance with the rules of most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), page accessed from our system, date and time of access, and data stream per click.
This information, which does not identify individual users, is used to analyze trends, administer the application, track user movement, user behavior, and gather demographic information about our users in general. We do not associate this data with personal data.
13. Links to other pages
The MostApp website and application contain links to websites that are not owned or controlled by the Operator. We are not responsible for the privacy policy of these sites. We recommend that you read the privacy policy of each site that collects personal information and that you be careful when you leave our site. Our privacy policy applies only to the information we collect on this website.
14. Access to personal information
If your personal information changes, you can make the change within the MostApp application or correct it by sending an email to the address: gdpr@mostapp.rs
15. Security
We use industry-accepted standards to protect your personal data, both during the transmission itself and when it reaches us. However, no method of sending data over the Internet or electronic storage is 100% secure. Therefore, despite the use of generally accepted standards and methods of protecting your personal data, we cannot guarantee their absolute security.
16. Change in business
If Handler goes through a business change such as a merger, acquisition of another company or sale of a major part of its assets, your personal data will likely be part of the sold assets. You will be notified of any major change in ownership or control of your personal data by email or via a push notification on our website and app 30 days prior to the change.
17. Changes to the Privacy Policy
If we decide to change our privacy policy, we will post these changes on our website and app. This will help you know how data is collected and used, and the circumstances under which it may be disclosed.
We reserve the right to change this Privacy Statement, so you should check it regularly. You will be notified here of changes to our privacy policy, either by email or through a notice on our website and app.
18. Contact us
If you have questions or suggestions regarding our privacy policy, you can send us an e-mail at gdpr@mostapp.rs.
Notice of the processing of personal data (subcontractors/executors)
The purpose of this Notice is for the Controller to ensure the realization and protection of the privacy rights of persons who use the services offered on our Most application ("subcontractors/executors"), as well as to inform them about their rights in connection with the processing of personal data.
1. Data handler
Most Application LTD Belgrade, 16V Mihajla Pupina Blvd, New Belgrade, Reg.no. 21844586, TIN 113317849
2. Personal data we process
The operator processes your personal data, namely: first and last name, e-mail address, password, photo, phone number, skills that the person possesses in terms of occupation, scanned both sides of the identity card or other identification document (personal ID number, date of birth, personal number ticket or other identification document), means of transport used when providing services.
3. Purpose of intended data processing and legal basis for data processing
The data is processed for the purpose of concluding and executing service contracts and mediation contracts and possibly for sending advertising messages with the informed consent of the person.
The legal basis of the processing is:
- Processing is necessary for the execution of the contract concluded with the person to whom the data refer or for undertaking actions, at the request of the person to whom the data refer, before concluding the contract. Providing personal data as a contractual obligation and a necessary condition for concluding a contract. The data in question is a necessary condition for concluding a contract on the provision of services; The contract for the provision of services is concluded between the service provider and you, and the operator has the role of an intermediary in your relationship;
- Informed consent of the person.
4. Transfer of personal data to another country
Your personal data are not transferred to another country, outside the Republic of Serbia.
5. Users and data processors
We share your personal data with our users for the purpose of concluding a contract and performing the contracted service.
We do not share your personal information with third parties, with the exception of those mentioned above, unless we are legally required to do so (for example, pursuant to a judicial investigation, court order or legal process).
6. Data retention period and criteria for its determination
Data is stored for a maximum of 3 years from the day the account is deleted from the application.
7. Rights of persons whose personal data is processed
The person has the right to access, the right to correction, addition, deletion, limitation and portability of data, as well as the right to object and automated individual decision-making.
The person has the right to revoke the consent at any time, whereby the revocation of the consent does not affect the admissibility of the processing before the revocation.
In case of revocation of consent, the Controller will not process the data of the Person to whom the revocation refers, unless the Controller has legal authorization for processing.
Persons submit the aforementioned requests by e-mail to the e-mail address: gdpr@mostapp.rs
The operator will respond to each request as soon as possible, and in any case no later than within 30 days of receiving the request in accordance with Article 21 of the Law and Article 12 of the GDPR.
A person can file a complaint regarding the processing of their personal data before the Commissioner for Information of Public Importance and Protection of Personal Data.
8. Rights of persons whose personal data is processed
Technical measures:
The database located in the computer system is secured by a password system for authorization and identification of program and data users. Paper data carriers, which are used to enter data into the computer-controlled database, and all other carriers are locked outside of working hours. All rooms are locked. The processor undertakes all other measures in accordance with the Personal Data Protection Act that are necessary and necessary in the specific situation.
Organizational measures:
A general act regulating the field of personal data protection was adopted and a person for the protection of personal data was appointed.
Personnel measures:
An employee who is authorized to process personal data, i.e. has access to personal data, is obliged to maintain the confidentiality of the data, which is defined by the Employment Contract and the Additional Work Contract.
9. Customer relations
By processing your personal data, we are able to get in touch with you, answer your questions, and improve our work. If necessary, we will contact you by e-mail or phone.
10. Bulletin - Newsletter list
In order to receive news from the Handler, you need to sign up for our newsletter and expressly agree to receive it. Respecting your privacy, we have enabled you to unsubscribe from the bulletin - newsletter list at any time.
11. Logging out/switching off
When requested to enter your personal data, you also have the option to "switch off" the use of this information for certain purposes.
12. Log files
In accordance with the rules of most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), page accessed from our system, date and time of access, and data stream per click.
This information, which does not identify individual users, is used to analyze trends, administer the application, track user movement, user behavior, and gather demographic information about our users in general. We do not associate this data with personal data.
13. Links to other pages
The MostApp website and application contain links to websites that are not owned or controlled by the Operator. We are not responsible for the privacy policy of these sites. We recommend that you read the privacy policy of each site that collects personal information and that you be careful when you leave our site. Our privacy policy applies only to the information we collect on this website.
14. Access to personal information
If your personal information changes, you can make the change within the MostApp application or correct it by sending an email to the address: gdpr@mostapp.rs
15. Security
We use industry-accepted standards to protect your personal data, both during the transmission itself and when it reaches us. However, no method of sending data over the Internet or electronic storage is 100% secure. Therefore, despite the use of generally accepted standards and methods of protecting your personal data, we cannot guarantee their absolute security.
16. Change in business
f Handler goes through a business change such as a merger, acquisition of another company or sale of a major part of its assets, your personal data will likely be part of the sold assets. You will be notified of any major change in ownership or control of your personal data by email or via a push notification on our website and app 30 days prior to the change.
17. Changes to the Privacy Policy
If we decide to change our privacy policy, we will post these changes on our website and app. This will help you know how data is collected and used, and the circumstances under which it may be disclosed.
We reserve the right to change this Privacy Statement, so you should check it regularly. You will be notified here of changes to our privacy policy, either by email or through a notice on our website and app.
18. Contact us
If you have questions or suggestions regarding our privacy policy, you can send us an e-mail at gdpr@mostapp.rs.
Cookies
When you visit and use our website, cookies or other technologies such as pixels (hereinafter referred to as "Cookies") are stored on your computer. Cookies are small text files that your internet browser stores on your device in order to save certain data or image data, such as pixels. The next time you visit our website on the same device, the information stored in the Cookies will later be transferred either to our website ("First Party Cookies") or to another website to which the Cookie belongs ("Third Party Cookies").
Through stored and returned data, the respective website recognizes that you have already accessed and visited it through the internet browser you use on that device. We use this information so that we can design and display the website in an optimal way according to your wishes. In this sense, only the cookie is recognized on your device. In addition, your personal data will be stored only with your express consent or if it is absolutely necessary for the use of the service offered to you and which you have accessed.
This website uses the following types of Cookies, the scope and functionality of which are explained below:
Strictly necessary cookies (type A)
Cookies for functionality and performance (type B)
Consent-based cookies (e.g. marketing) (type C)
Further information on the types of Cookies used on this website can be found below.
Strictly necessary cookies (type A)
Strictly necessary cookies guarantee functionality without which you cannot use our website properly. These cookies are used exclusively by us and are therefore First Party Cookies. This means that all information stored in these cookies will be returned to our website.
These cookies are used, for example, to ensure that you as a logged-in user always remain logged in when accessing different pages on our website and that you, therefore, do not need to log in again with your data every time you access a new page.
The use of strictly necessary cookies on our website is possible without your consent. For this reason, strictly necessary cookies cannot be activated or deactivated individually. However, you can deactivate cookies in your internet browser at any time.
Legal basis: Article 12, paragraph 1, item 2 of the Personal Data Protection Act.
Cookies for functionality and performance (type B)
Functionality cookies allow our website to save the information already provided (such as registered name or language choice) and can offer you improved and personalized features based on that information. These cookies collect and store only anonymous data so that they cannot track your movements on other websites.
Performance cookies collect information about how our websites are used in order to improve their attractiveness, content and functionality. These cookies help us, for example, to determine whether and which pages of our website have been visited and which content users are particularly interested in. In particular, we record the number of visits to the website, the number of website pages visited, the time spent on our website, the order of pages visited, which search terms brought you to us, the country, region and, if applicable, the city from which it is accessed and the proportion of mobile devices accessing it our website. We also record movements, clicks and scrolls using a computer mouse to understand which areas of our website are of particular interest to users. Thanks to this, we can adapt the content of our website specifically to the needs of our users and optimize our offer. The IP address of your computer transferred for technical reasons automatically becomes anonymous and does not allow us to draw conclusions about the individual user.
Legal basis: Article 12, paragraph 1, point 6 of the Personal Data Protection Act.
Consent-based cookies (type C)
Cookies that are not strictly necessary (type A) or cookies for functionality or performance (type B) will only be used with your express consent, e.g. advertising cookies.
In doing so, we reserve the right to use the information we have obtained through cookies through an anonymous analysis of the behavior of visitors to our website in order to display certain advertising for some of our products on our website. We believe that you as a user benefit from this, because we show you advertising or content that we think matches your interests based on your browsing behavior, so you will see fewer random ads or other content that you may find less interesting.
Marketing cookies come from external advertising companies (third-party cookies) and are used to collect information about the Internet pages visited by the user in order to create targeted advertising for the user.
You can also manage many of the cookies companies use for online advertising through consumer choice tools developed by self-regulatory programs in many countries, such as the US program https://www.aboutads.info/choices/ or EU program http://www.youronlinechoices.com/uk/your-ad-choices.
You can withdraw your consent to the use of cookies based on consent (type C) with effect for the future at any time by adjusting the cookie settings.
Legal basis: Article 12, paragraph 1, item 1 of the Personal Data Protection Act.
Manage and delete all cookies
You can set your internet browser so that cookies generally cannot be stored on your device and/or you will be asked each time whether you agree to cookies being enabled. You can also delete re-enabled cookies at any time. You can find out more about how it all works through the help option of your internet browser.
Please note that completely deactivating cookies may lead to functional limitations of our website.
