Terms & Conditions

<p text-lg mb-4> 1.1. These general conditions regulate the rules of users and subcontractors of services that are organized through the «Most», hereinafter «Application». </p> <p text-lg mb-4> 1.2. The application contains a platform on which, according to its rules, there are legal entities and entrepreneurs who are qualified to provide appropriate services. </p> <p text-lg mb-4> 1.3. Legal entities and entrepreneurs register on the Application according to the rules published for them, and before registering on the Application, they conclude a special contract with the Company. </p> <p text-lg mb-4> 1.4. Provisions from Article 1.1. of these Terms refer to the registration of users and subcontractors, the method of finding subcontractors through the application, the method of paying for the service and complaints (submitting them, the method of resolution and communication regarding complaints). </p> <p text-lg mb-4> 1.5. To become a user or subcontractor, it is essential that you meet the following requirements: </p> <ul mb-4> <li text-lg> Users and subcontractors must be at least 18 years old; </li> <li text-lg> Users and subcontractors must truthfully fill in the mandatory fields in the registration form requesting personal data; </li> <li text-lg> Users and subcontractors must agree to these terms of use and contract; </li> <li text-lg> Users and subcontractors must agree to the Data Processing Notice; </li> <li text-lg> Users and subcontractors must agree to any additional general acts related to the Application. </li> </ul> <p text-lg mb-4> 1.6. The user and the subcontractor guarantee that all information related to his identity and capabilities that he provided to the Company in the registration form is accurate, precise and complete. In addition, users undertake to update their data in case of changes. </p> <p text-lg mb-4> 1.7. If the user or subcontractor provides inaccurate, imprecise or incomplete information, or if the Company believes that there is reasonable doubt as to the veracity, accuracy or integrity of that information, the Company may deny the user and subcontractor’s current or future access to the Application or its content and/or services, as well as their use. </p> <p text-lg mb-4> 1.8. When registering for the Application, they must choose a username and password. Both username and password are strictly confidential, personal and non-transferable. In order to enhance account security, the Company recommends that users and subcontractors do not use the same or similar login credentials as on other platforms. If the user or subcontractor uses the same or similar login credentials as on other platforms, the Company will not be able to guarantee the security of the account or ensure that the user or subcontractor is the only person who logs into their profile and accesses the use of the Application. </p> <p text-lg mb-4> 1.9. Users and subcontractors undertake not to disclose information about their account, nor to allow third parties access to the account. Users and subcontractors are solely responsible for any use of such data or services that may be performed by third parties, including for statements and/or content entered into the Application or for any other procedure performed under their username and/or password. </p> <p text-lg mb-4> 1.10. Users and subcontractors are the sole owners of the content they enter into the Application. In addition, by registering on the Application and agreeing to these terms, the User and its subcontractors grant to the Company, with respect to the content it may provide, a global, irrevocable and transferable license, free of charge, with the right to sublicense them, use, copy, modify, create derivatives, distribution, publication and exploitation in any way that the Company may deem appropriate, with or without further notice to the User and without obligation to pay the User any amount for such use. </p> <p text-lg mb-4> 1.11. The Company does not guarantee the identity of registered Users and subcontractors, and therefore will not bear responsibility for the use of the identity of registered Users and subcontractors by unregistered third parties. Users and subcontractors must immediately notify the Company, using the notification methods made available by the Company, if their credentials are stolen, disclosed or lost. </p> <p text-lg mb-4> 1.12. The user and subcontractor shall refrain from using the account and the content of the Application for illegal purposes or with an illegal outcome that may cause a violation of the rights and interests of third parties or that may in any way damage the Application, disable it, affect it and its contents and services or make them worse. In addition, he is prohibited from preventing other users from normal use of the Application. </p> <p text-lg mb-4> 1.13. A person who violates the above obligations is responsible for the loss and damage he causes. The Company will not accept responsibility for the consequences, loss or damage that may arise from the illegal use or access of third parties. </p> <p text-lg mb-4> 1.14. The Company does not control (and has no obligation to control) how Users and subcontractors use the Application. The Company, therefore, does not guarantee that Users and subcontractors use the Application in accordance with these General Terms of Use or in a responsible and/or careful manner. The Company does not verify (and has no obligation to verify) the identity of Users and subcontractors or the truthfulness, current validity, completeness and/or authenticity of data provided by Users or subcontractors. </p>

<p text-lg mb-4> 2.1. The subcontractor is a person who concluded a contract with the Company according to which he offers his services through the Application, which he would provide in the name and on behalf of the Company to the end users who are registered as users on the Application. </p> <p text-lg mb-4> 2.2. User is a natural or legal person who has a registered account on the Application, through whom, with the help of the Application, hires Subcontractors. </p> <p text-lg mb-4> 2.3. The contract for the performance of services implies appropriate activities on the Application, defined by these General Terms and Conditions, by which a specific user of the Application hires a specific subcontractor. </p> <p text-lg mb-4> 2.4. The company includes Most Application doo Belgrade, 16v/8 Bulevar Mihajla Pupina, registration number 21844586. </p> <p text-lg mb-4> 2.5. The application implies a digital platform on which subcontractors who provide precisely defined services and users as potential users of those services can be registered, according to the rules of the Application, and through which users hire subcontractors for an appropriate fee. </p> <p text-lg mb-4> 2.6. The user leaves data in accordance with the rules of the Application when registering for the Application itself. A User Account is defined for each User through which the User can use the services provided by the Application. </p> <p text-lg mb-4> 2.7. The Company's service implies the provision of services to users by engaging a subcontractor chosen by the user, via remote electronic devices. </p>

<p text-lg mb-4> 3.1. A user account is an object in the Application created, in accordance with Article 1.5 of the General Terms of the Application, by the user himself or a subcontractor. </p> <p text-lg mb-4> 3.2. Through the user account, its owner has the possibility to order the execution of services, as well as to provide services that are available on the Application. </p> <p text-lg mb-4> 3.3. The user and subcontractor are obliged to follow the instructions on the Application when registering an account. </p> <p text-lg mb-4> 3.4. When creating an account, the user and the subcontractor enter the following data: name and surname, e-mail, password, phone number, a location where the services will be provided (city, street, house number, floor, apartment number), services that are the subject of the contract. </p> <p text-lg mb-4> 3.5. The company undertakes to, in accordance with the regulations governing the protection of personal data, store all data received from users and subcontractors in a safe manner, in accordance with the highest standards, and in accordance with special regulations in this area, which can be found at Application and with which the User and the subcontractor agreed after becoming familiar with them. </p> <p text-lg mb-4> 3.6. Data from Article 3.4. of these General Terms and Conditions are secret and the Company is obliged to keep them as a business secret. </p> <p text-lg mb-4> 3.7. One person can have one user account. </p> <p text-lg mb-4> 3.8. The data provided in the user account can be found in the Application itself, in the field related to the registration of new users and subcontractors. </p> <p text-lg mb-4> 3.9. Data from Article 3.7. of these General Terms and Conditions specifically refers to data on payment cards or other specific payment instruments used by the Application. </p> <p text-lg mb-4> 3.10. Through the Application, the Company does not store data on payment instruments, but payment institutions (business banks) hired by the Company through a third party (Aggregator) do so. </p> <p text-lg mb-4> 3.11. The company is obliged to block the user account in the event that the owner of the account informs him in an appropriate manner that there is a suspicion that someone is using the user account without authorization, and to return it to function after notification that the said suspicions no longer exist. </p> <p text-lg mb-4> 3.12. The Company is obliged to inform the Bank or a third party (the Aggregator) in the event that the owner of the account indicates to him in an appropriate manner that there is a suspicion that someone is using the user's account without authorization. </p> <p text-lg mb-4> 3.13. After entering all the necessary data by the User and subcontractors, by accepting these General Terms and Conditions, the Notice on data processing and possibly other documents by the User and subcontractors, the User account is considered activated, and orders and/or services can be provided through it. </p> <p text-lg mb-4> 3.14. The User and the subcontractor are obliged to use the User Account in accordance with the rules of the Application and these General Terms and Conditions, especially in relation to the engagement of subcontractors or the provision of services to Users, and the Company is authorized to suspend the User Account in case of behavior that is outside the described rules, which is more precisely defined in point 7 of these General Conditions. </p>

<p text-lg mb-4> 4.1. Each of the subcontractors is registered on the Application itself, and is obliged to, in accordance with the contract between the Company and the subcontractor, regularly indicate on the Application the time periods in which they are free to provide services. </p> <p text-lg mb-4> 4.2. The user concludes the contract on the engagement of service subcontractors by clicking on the field in the Application requesting the provision of the service. Along with the mentioned action, the User is obliged to specify more specific details related to the service he needs, trying to provide the subcontractor with as many necessary details as possible so that he is able to provide a valid assessment from Article 4.3. of these General Conditions. The subcontractor has the right to request additional details from the User, before accepting engagement on the application. </p> <p text-lg mb-4> 4.3. By engaging and ordering the service, the user obligates the subcontractor to provide the estimated fee for the services, the estimated dependent costs (for materials and the like), as well as the estimated time of service execution as soon as possible, and before the defined deadline within the Application. </p> <p text-lg mb-4> 4.4. The user has the right to within 24 hours before the intervention or 15 minutes after sending the data if the intervention is scheduled on the same day from Article 4.3. of these General Terms and Conditions, withdraw from the contract, without any legal consequences. Otherwise, the User will be charged an amount with a fee, which is equal to the price of the master's field trip and the Application service. </p> <p text-lg mb-4> 4.5. The subcontractor is obliged to, after sending the information from Article 4.3. of these General Conditions to organize its activities in such a way that at the time requested by the User, which was previously in accordance with Article 4.1. of these General Terms and Conditions is indicated by the subcontractor. </p> <p text-lg mb-4> 4.6. The final value of the service is determined during the subcontractor's visit to the User's location, when it is necessary for the subcontractor to perform certain diagnostic activities in order to start taking over the works. </p> <p text-lg mb-4> 4.7. The user of the service has the right to withdraw from the contract in the event that the final fee and costs, after diagnostic activities, are higher than the originally estimated costs and fees by the subcontractor from Article 4.3. of these General Conditions. </p> <p text-lg mb-4> 4.8. After the work is done, within 24 hours, the Company will charge for the service through the payment instrument registered on the Application. </p> <p text-lg mb-4> 4.9. The Company and the subcontractor are jointly and severally responsible for the quality of the services provided, as well as all other obligations arising from positive regulations (Act on Consumer Protection and other regulations). </p> <p text-lg mb-4> 4.10. In the event that the User withdraws from the contract, contrary to the rights from Clause 4 of these General Terms and Conditions, he is obliged to pay the amount corresponding to the amount of the estimated fee, without an increase for costs, and the Company is authorized to charge this service automatically, by activating the payment instrument from the User's account. </p> <p text-lg mb-4> 4.11. The company is constantly engaged in the development of the Application, and in this sense is authorized to change or remove certain contents from the Application, which also refers to services, the availability of subcontractors and the way they are engaged. </p> <p text-lg mb-4> 4.12. The content on the application that refers to the descriptions of individual services is compiled by subcontractors, and the User accepts and releases the Company from any liability in the event that content is found on the Application that is outdated, incomplete, inaccurate or content that may be misleading. The same applies to the case that the content of this information is an insult to the User. </p> <p text-lg mb-4> 4.13. Content on the application compiled and entered by Users and subcontractors must not be offensive, inappropriate for a certain group, illegal, or discriminatory. In the event of the creation and display of such content, the Company will block the User's account and remove the content from the Application. </p> <p text-lg mb-4> 4.14. The company will not be responsible for service interruptions, connection errors, unavailability of internet access services or their malfunctions, i.e. for interruptions in internet supply or other matters beyond its control. </p> <p text-lg mb-4> 4.15. The Company does not assume responsibility for any security errors that may arise or for damage that may occur to the User's or subcontractor's computer system (hardware and software) or to files or documents stored on the same, due to: </p> <ul mb-4> <li text-lg> The presence of a virus on the User's computer system or mobile device used to connect to the content or services of the Application; </li> <li text-lg> Using outdated versions of the system. </li> </ul>

<p text-lg mb-4> 5.1. The Company has the possibility to organize various promotional activities for the Users of the application, such as bringing in a new User, various "Loyalty" programs, etc. </p> <p text-lg mb-4> 5.2. The company is obliged to adequately publish the rules for the use of bonuses and is obliged to approve its obligations from those bonuses to the User. </p>

<p text-lg mb-4> 6.1. All intellectual property rights related to the Application, as well as all additional or documentation related to it, are the sole right of the Company, i.e. its partners, licensors, etc. </p> <p text-lg mb-4> 6.2. The Company is not responsible for the case that the User or subcontractor violates the intellectual property rights of third-party brands found on the Application, but the User or subcontractor is responsible for that, depending on who undertook the activity that violates these rights. </p>

<p text-lg mb-4> 7.1. The user and the subcontractor are obliged to take care of the device through which they access the Application. </p> <p text-lg mb-4> 7.2. The User and subcontractors are prohibited from undertaking the following activities: using or attempting to use someone else's User Account, duplicating, modifying, processing or similar activities in relation to the Application, undertaking any activities aimed at revealing the Application's source code, creating a User Account with the use someone else's identity, any other activities that may compromise the operation of the Application. </p> <p text-lg mb-4> 7.3. Users and subcontractors are prohibited from abusing the Application when placing orders (sending false orders, not appearing at the location where the service is to be performed, etc.) or providing services, causing damage to the Application and Users or subcontractors, taking the offensive, threatening or similar actions towards To the Company, subcontractors or other Users, as well as to the employees of these persons and their associates. </p>

<p text-lg mb-4> 8.1. These General Terms and Conditions are valid on the day they are published on the Application, and the User and the subcontractor accept them by clicking on the marked box, after becoming familiar with their content. </p> <p text-lg mb-4> 8.2. The Company reserves the right to amend the General Terms and Conditions by publishing them in an adequate manner on the Application itself and by giving a certain time limit of at least 8 days for the period of entry into force of the changes in question. </p> <p text-lg mb-4> 8.3. In the event of a dispute arising from any relationship governed by these General Terms and Conditions, the jurisdiction of the competent court in Belgrade is agreed upon, with the application of Serbian procedural and material law. </p> <p text-lg mb-4> 8.4. The general conditions were adopted on 01.02.2023 and are applicable for each User and subcontractor from the moment of indicating that he agrees with them, which is a condition for activating the User Account. </p>